As the COVID-19 pandemic continues to unfold, we are beginning to see a light at the end of this tunnel. Throughout the crisis, I have never been more humbled by, or grateful for, the dedication of our Stephens Memorial Hospital care team and the support we have received from our incredible community. The health and safety of our patients, care team, and community continue to be our greatest priority.
The pandemic significantly disrupted our normal health care operations over the past year. But in the face of uncertainty, our team found innovative new ways to provide care. We implemented countless new measures to keep our patients safe, and performed jobs we never expected to do. Along with the rest of the world, we struggled to balance our professional and personal lives. And every day, we benefitted from being part of an integrated health care system. As COVID-19 case counts rose and fell, we found relief in mutual support with our colleagues across the MaineHealth family of care.
In the face of these challenges, our team never stopped, and our community offered unwavering support. Despite feeling scared, lonely, or burned out, we were at our best when we were needed most. “Team Stephens” pushed onward with tremendous accomplishments. Here are just a few:
Launched a new multi-specialty clinic to bring specialists from Portland to care for our patients close to home
Earned a Medicare 5-Star Rating for Patient Experience, joining an elite group of just 8% of hospitals in the nation
Received the Leapfrog Top Rural Hospital Designation, joining 2% of over 2,000 Leapfrog-surveyed hospitals
Earned a Barbara Bush Children’s Hospital Award in Pediatric Excellence
Built a drive-through COVID-19 testing program that at its peak, provided over 100 tests every day for our community
Upgraded our MRI machine to best-in-class imaging technology, with tremendous community support
Expanded telehealth utilization, making it easier for patients to access the care they need
As we enter 2021, hope is on the horizon. As of this writing, Team Stephens is delivering 1,600 COVID-19 vaccine doses every week. Vaccine appointment slots are full, and the joy in the clinic is palpable. With your support, we are in this until we win this – and winning we are!
Stephens Memorial Hospital – 2020 By the Numbers
The COVID-19 pandemic has had a significant impact on our community, care team and financial health. In the spring of 2020, we suspended non-urgent health care services to prepare for a potential COVID patient surge. This resulted in a dramatic reduction in revenues. MaineHealth made a commitment to maintain jobs, pay and benefits during the pandemic, so operating expenses continued as budgeted.
Fortunately, Stephens entered the pandemic in a position of financial strength – and as soon as patient care could be safely resumed we began reaching out to patients whose care had been postponed. Thanks to the discipline and commitment of our care team members, we are making great progress toward renewed financial strength. This will ensure that Stephens continues to provide the very best health care to our community.
Emergency Department Visits
Virtual Visits (telehealth and phone)
1,328 Inpatient Admissions
40,271 Physician Practices
13,099 Emergency Department Visits
1,348 Virtual Visits (telehealth and phone)
2020 Local Board Members
Joan Boomsma, MD, Chief Medical Officer, MaineHealth
Kevin Carleton, Chair
Richard Beauchesne, Esq.
Holly Bancroft Brown
Todd Gauger, DVM
Kate Herlihy, MD
Ryan Knapp, MD
Lisa Miller, MD
Brian Nolan, MD
Richard Petersen, President, MaineHealth
Jennifer Sunday, DO, Medical Staff President
Senior Leadership Team
Andrea Patstone, President
John W. Cox, CPA – Chief Financial Officer
Margaret Burns, RN, PhD – Chief Nursing Officer
Gregory Hardy, MD – Chief Medical Officer
Alison Newton, RN – Senior Director, Quality and Safety
Chris Rutter – Regional Senior Director, Human Resources
Abbie Graiver – Director, Development, Marketing, Community Relations and Physician Recruitment
Tim Ingram – Senior Director, Operations and Ancillary Services
Bonnie Roth – Senior Director, Practice Operations
Christine Baran – Regional Chief Information Officer
Western Maine OB/GYN, a department of Stephens Memorial Hospital, welcomed Jordan Faloon, DO and Jacob Brown, MD to their team in 2020.
Dr. Brown joined the team in April of 2020. He earned his medical degree in 2004 from the University Of South Carolina School Of Medicine and completed his residency at the University Of Mississippi School Of Medicine. He became Board Certified in Obstetrics & Gynecology in 2011. He joins us from Mississippi, where he had been providing obstetrics & gynecological care since 2008. He is excited to be a resident of Western Maine and looks forward to serving the patients in our communities.
Dr. Faloon joined the team in September of 2020. She earned her Doctor of Osteopathic Medicine at University of New England College of Osteopathic Medicine and completed her OB/GYN Residency at Maine Medical Center.
Western Maine Primary Care, a department of Stephens Memorial Hospital, welcomed new providers to the Internal Medicine team.
Dr. Ferguson joined the team in October of 2020. He earned his doctor of osteopathic medicine New York Institute of Technology: College of Osteopathic Medicine and completed his residency at Maine Medical Center – Rural Internal Medicine Maine in 2020 .
Dr. Ferguson was the first resident to complete his training in the Maine Medical Center – Rural Internal Medicine Maine (RIMM) Track. RIMM is a unique internal medicine residency program that blends experiences of training at an urban tertiary care center, Maine Medical Center in Portland, and a rural community, Stephens Memorial Hospital. The program was established to better meet our society’s healthcare needs by addressing rural physician workforce shortages and rural health disparities. This innovative training model prepares internal medicine residents for practice in a rural community.
Magalloway Hughes, APRN-FNP, joined the team in 2019. She completed the Family Nurse Practitioner program at the University of Southern Maine in 2019 and earned her board certification in family medicine in 2019.
Western Maine Primary Care, a department of Stephens Memorial Hospital, welcomed four new providers to their team in the last two years: Booth Dargis, MD, Halina Harding, DO, Matthew Turnquist, MD, and Joshua Hughes, APRN-FNP.
Dr. Harding joined the team in July of 2020. She earned her doctor of osteopathic medicine at Michigan State University College of Osteopathic Medicine in 1987 and she completed her residency at Oakland General Hospital, in 1989.
Dr. Dargis joined the team in November of 2020. He earned his medical degree from Wake Forest University School of Medicine in 2016 and completed his residency from Maine Medical Center in Portland in 2019, with a fellowship in internal medicine in 2020.
Dr. Matthew Turnquist joined the team in September of 2019. He earned his medical degree from SUNY Upstate Medical University in 2016 and completed his residency from Maine Medical Center in Portland in 2019.
Joshua Hughes, APRN-FNP, joined the team in 2020. He completed the Family Nurse Practitioner program at the University of Southern Maine in 2020 and earned his board certification in family medicine in 2020.